Privacy Policy

Types of personal information we collect

To provide visa and ETA support services effectively, our website, portal, and software may collect the following categories of personal information:

Personal information you provide

To support government review of visa applications, we collect the personal information required for submission and processing through our online application forms.

This may include your full name, address, date of birth, travel details (such as dates, times, and addresses), and passport information. Where required by authorities, we may also process sensitive personal information, including gender, ethnicity, religion or beliefs, health details, criminal record information, family background, and genetic information.

Requested Documentation

When needed to support visa and ETA processing, we may request additional documents. These may include government-issued ID cards, passports, residence cards, birth certificates, bank statements, invitation letters, and parental authorization letters for minor applicants.

Device information

We collect technical information about the devices used to access our website, portal, or software, including desktops, laptops, mobile phones, and tablets. This may include IP address, browser type, operating system, and approximate location data. We also collect usage information, such as how frequently users visit the platform and how long they stay, to improve performance and user experience.

How your personal information is used

We use the personal information we collect to deliver, manage, and improve our specialized visa and ETA support services. Your information may be used for the following purposes:

To process your visa application and ETA documents.

We use the personal information submitted through our online forms to prepare and process visa and ETA applications. The relevant information is shared with government authorities so they can review the request and approve or deny the application.

To communicate with you

We use your information to communicate with you effectively throughout the application process, including responding to your emails, handling support requests, answering questions, and sending status updates and service notifications.

To improve this website and our services

We use analytics and service-performance data to understand user behavior and improve the quality, functionality, and reliability of our website and related services.

To comply with the law

We may process or disclose personal information when required to comply with applicable laws, regulations, legal proceedings, government requests, investigations, or audit requirements.

Other purposes

We may also use your data to verify compliance with our Terms and Conditions and Cookie Policy, strengthen platform security, detect risks, and prevent fraud or misuse of services.

How your personal information is shared

We do not sell your personal information and only share it with third parties in the limited circumstances described below:

With governments

We share information submitted in your online application, together with supporting documents, with relevant government authorities for visa and ETA processing. Authorities use this information to review your request and decide whether to approve or refuse the application.

With third-party service providers

We work with third-party service providers to perform specific business functions, including payment processing, advertising support, email communication, and analytics. We share only the minimum personal information necessary for these providers to deliver their services on our behalf.

With our affiliate companies

As part of an international business network, we may share personal information with our affiliated companies and transfer data between internal offices when required for service delivery, customer support, and operational management.

For legal purposes

We may disclose personal information when required by applicable laws or regulations, whether in the user's country of residence or another jurisdiction.

Disclosure may also occur to comply with legal process, respond to lawful requests from public authorities, enforce our Terms and Conditions and internal policies, protect our operations and affiliate businesses, safeguard our rights and safety, pursue available legal remedies, or reduce potential civil liability.

Managing and deleting your personal information

You may contact us at any time to request deletion of your personal information.

You may also request an electronic copy of all personal information we have collected about you.

Security and Retention of Personal Data

We store personal information on secured servers protected by administrative, technical, and physical safeguards, including access controls, firewalls, and security monitoring. These measures are designed to reduce the risk of unauthorized access, loss, misuse, or alteration of personal data. Personal data is retained for up to three years, unless a longer retention period is required by law, and is deleted in accordance with our retention procedures. While we apply strong protections, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Amendments to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect legal, operational, or service-related changes. Any revisions become effective immediately upon publication on this page.

You are responsible for reviewing this Privacy Policy periodically and ensuring that you understand the terms before purchasing or using any services through our website, portal, or software.

Third Party Websites

Our website, portal, or software may include links to third-party websites or services that we do not own or control. We are not responsible for the content, privacy practices, or data-handling policies of those third parties. We recommend reviewing the privacy policy of each external site before providing any personal information.

Children’s data

As stated in our Terms and Conditions, a parent or legal guardian provides consent when submitting personal information for a minor through our online forms. We collect and use children's data only for visa or ETA application processing and related support services.

Who we are and how you can contact us

Our website, portal, and software are operated by namibia-evisa.com Ltd, a private company that provides specialized support for visa, ETA, and travel document applications. We assist travelers with government application procedures through guidance, document support, and customer service.